shipping policy

 

To ensure timely processing, please enter your shipping and billing information without non-English characters or emojis.

Orders placed will process and ship within 7 business days. 

Once your order ships, you will receive a separate email with tracking. We estimate an additional 2-5 days for delivery.

 

Sales Tax

 

In accordance with individual state regulations, sales tax is automatically applied to orders shipping to the following states: AZ, CT, GA, IN, IL, KS, MA, MI, NY, OH, PA, VA, WA

 

Order Cancellations & Modifications

 

We cannot cancel or modify orders once they are placed and will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.

Due to high volume, we can only process orders as they are received. We cannot combine shipping on orders to the same address. All orders placed through the website are subject to availability and acceptance. In the event that the item you purchased is no longer available, we will notify you as soon as we can.

We reserve the right to change the products listed on the website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on the website. If Drew House discontinues the item you have ordered, we will issue you a full refund for any product purchased but not yet shipped.

 

Order Status

 

We are not responsible for any lost, stolen, or damaged shipments. Shipping fees are non-refundable.