order policy

Order Policy


Order Cancellations & Modifications

We cannot cancel or modify orders once they are placed and will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.

Due to high volume, we can only process orders as they are received. We cannot combine shipping on orders to the same address. All orders placed through the website are subject to availability and acceptance. In the event that the item you purchased is no longer available, we will notify you as soon as we can.

We reserve the right to change the products listed on the website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on the website. If Drew House discontinues the item you have ordered, we will issue you a full refund for any product purchased but not yet shipped.


Order Status

You will receive an email with tracking information once your order ships. Please allow 72 hours for live tracking updates.

We are not responsible for any lost, stolen, or damaged shipments. Shipping fees are non-refundable.


Sales Tax

In accordance with individual state regulations, sales tax is automatically applied to orders shipping to the following states: AZ, CT, FL, GA, IN, IL, KS, MA, MI, NY, OH, PA, VA, WA


Price Adjustments

If an item you purchased has been updated with a new price, we are happy to offer a refund for the difference in the amount paid for orders placed within 7 days of the price adjustment.