shipping and returns policy
Shipping and Delivery Info
To ensure timely processing, please enter your shipping and billing information without non-English characters or emojis.
Orders ship within 5-7 business days. Once your order ships, you will receive a separate email with tracking. The estimated delivery date is typically 10-14 business days from when the order shipped.
International Customs & Duties
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.
Shipping fees are non-refundable.
We only accept inquiries for items purchased from thehouseofdrew.com.
We are not responsible for any lost, stolen, or damaged shipments.
Returns & Exchanges
*ALL SALES FINAL
Due to limited available quantities, we can only offer a return for items that are received damaged.
Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined.
Items must be unused, in their original condition with tags attached.